Frequently Asked Questions
Everything you need to know about your Von Dutch experience.
How do I know if my Von Dutch apparel is authentic?
Every authentic Von Dutch product features high-quality embroidery, branded interior tags, and a unique holographic security sticker or serial number. To ensure authenticity, always purchase directly from our official website or authorized retailers.
What is your shipping policy for domestic and international orders?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on customs processing in your country.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in original condition with tags attached. Please visit our Returns Portal to generate a prepaid shipping label and initiate the process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer Klarna and Afterpay for customers who prefer to pay in installments.
How should I care for my Von Dutch trucker hat?
To maintain the shape and quality of your trucker hat, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or drying, as this can damage the structured foam front and mesh backing.
Can I track my order once it has been placed?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.